Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hubshock.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Aaron P.
I decided to compare with similar offers and soon found out it’s the best possible alternative
Amber E.
Cool item! The quality is excellent. It came very quickly. I am very happy, recommend!
James M.
awesome The store is great, btw!
Elijah B.
Thanks a lot! Arrived fast and safe! I’m suuuuper happy!
Michelle T.
I am gladdened. This was a exceptional gain with a remarkably wonderful quality for such a tiny cost. It’s exactly what I was expecting it would be. I just was given it recently and made use of it right away. after the try-on, I am really happy and would suggest to anyone!
Thomas H.
Thanks for fast shipping! The is better than I expected!
Alexandra W.
For my budget is a great buy. thanks to the seller!
Brian D.
For , discount isnt’t even necessary. The price is already more than fair for the quality provided
Derek S.
Very well made !
Shannon J.
I acquired the parcel in a week and I couldn’t be more delighted! It turned to be very durable. I had never seen something like it previously. I’m so happy I acquired it though, because it is good! Now this is presumably my favorable good and premium eye-opener that I have had from ordering in the internet. If I could value this item higher than 5 stars, I would. I’m doubtless I’ll continue to like it.
Sofia W.
delivered already. thanks a bunch!
Tom D.
For my budget is a great buy. thanks to the seller!
Thomas H.
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
Amanda M.
Color of excellent as the photo, thank you so much!!!
Mary M.
I’ve purchased on sale and the quality is amazing
Kevin W.
Such a low priced is truly a bargain. Thanks to the seller!
Maria W.
arrived as was promised. quality worthy, much better than expected. Thanks
Kelly Y.
Product really beautiful, thank you very much)
Bradley M.
This store has just the best offers for sale!
Sean S.
It’s awesome I could get online from this store. Was looking for it for a long time!
Megan G.
Thanks a lot!
Liam S.
Good quality material. Product arrived within estimated time. Thanks!
Michelle T.
Placing such a great item for sale is awesome. Waiting for my delivery to come!
Maria W.
is awesome, you have my 100% positive feedback
Sara B.
Overall great product!
Laura K.
perfectly made, no reason to worry
Kelly Y.
Shipping was very fast. Quality of the is really good. Highly recommend this shop 🙂
Rachel L.
recommend this ! good price and quality!
Jeremy P.
The store helpedd me out when I couldn’t find a anywhere. The item quality is up to standard
Tom D.
The purchase arrived really fast! And it was accurate! Thank u friend
Harry N.
The was offered with a fair dcisount, so how could i resist the temptation 🙂