Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hubshock.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Very pretty
E***e
Looks very practical, received better than I expected, very satisfied
J***j
I was looking for tourist backpacks recently. Finally decided to buy this store. Suitable for installing 15.6 inch laptop and 11 inch tablet. It can be folded too. Very practical and convenient to take with you on a trip. Excellent.
R***r
That’s cool. Shoulder strap and zipper are durable and durable, there are enough bags in it. This is a very high quality package, and USB connection is a great function. I love this bag. Strongly recommended
A***v
Great quality for a great price ! Fast shipping !
L***l
Вроде бы его можно сложить для хранения, а есть выдвижной ремешок, который может защитить компьютеры разной толщины. удовлетворение
Y***y
Качество действительно хорошее. Он может хорошо хранить всевозможные предметы. Сетчатый мешок сбоку не может опустить стакан с водой. Жаль, но в целом он хорош.
A***a
The fabric of the backpack seems waterproof, roomy and very durable.
R***r
This is a very beautiful waterproof backpack. Great capacity, spacious, great thanks to the store.
Y***y
it’s great
A***z
As in the announcement, it looks tough and of great quality. It has multiple compartments, both indoors and outdoors. Maybe he ‘d need some more inner pocket, but to carry the laptop to spare.
J***e
Nice backpack, but very, very slow expedition. 18 days from order to shipping. 🙁
T***g
תודה רבה, המוצר הגיע מהר ועובד נהדר , ממליץ בחום לרכוש ! thank you , the product arrived fast and works great . i recommend this store !
D***d
The backpack is made of polyester material and waterproof. with zippers, pockets, and the details are exquisitely crafted and flawless. Large capacity, great value
S***s
l received the backpack, and the logistics is relatively fast. It is a very good shop and I recommend it to you.
M***l
Great quality and fast shipping!
M***i
At first glance you see an excellent product, reinforced seams, ample space, exactly as offered. 100% recommended