Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hubshock.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***v
Very fast delivery. 14 days to the Perm Territory. Still working. I chase-I will complement the review. I recommend the store.
A***v
A great purchase, great sound, size. Appearance. Good packing, fast delivery. The store is very grateful and excellent grades.
A***v
Headphones are super. Order from this store
E***a
Gorgeous! Excellent bass, instant connection. The purity of the sound is not exactly the same as I would like, but everything is compensated by the excellent convenience for the minimum amount
B***v
Liked it. For 600 rubles-excellent. Both the sound and the fact that the cord can be connected. The only thing-ambushura changed. I ordered others here for 180 rubles. Native harsh, as for me. And it became perfect!
F***e
The store is very sociable. I put it in. The goods correspond to the quality. Recommend
A***K
Dugé dovgo. The salesman wrote to the SHCH by the reviews. Reception city is not Bulo informatsia and coli appeared vivala shcho Vona sh in Kitaya. 2.5 City got there.
Customer
All just great.
P***p
Good headphones, the battery is held for a long time, the sound is good.
Customer
Perfect!!!
A***v
Great headphones! Sound great
K***n
Excellent headphones, sound quality, the phone was connected without problems, there is a billion for the SD card. On the ears do not press, sit comfortably. I will use it with pleasure. I recommend the goods and the store.
V***r
Headphones came in whole, working. Connect with the PC without problems, partially work buttons on the YouTube broadcast, on, off, switching to the radio. The quality of sound is so-so, cheap. For lectures, spoken genre-normal, for music in no way, only if the equalizer align and then it will not work beautifully. On the ears press medium.
O***a
Cool headphones. Everything works. The quality is excellent. We two headphones ordered different colors. We advise everyone!
E***a
Come fast enough, three weeks. Without a cardboard box (past were in a box that all crumpled), but in an envelope with inflated air strips that perfectly protect the headphones. Black really liked. Before that I took white, white people can see the dirt faster, the soft pad of the earphone itself is yellow. Wiring in the kit. Connected even without charging, but immediately discharged. The sound has not yet checked, if I add anything. In general, I am happy.
U***r
Ok.
Р***а
Came quickly, with smart TV Sony became friends
P***i
Very good product, arrived in perfect condition and fast Point for all.