Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hubshock.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The recorder is super with Russian voice control and a good camera with a normal viewing angle is controlled by 1 button and with the help of smartphone apps
Everything came quickly enough, the courier brought in his hands. Checked like it works, but did not install.
very good quality and fast delivery.
Came in 11 days, checked at home, everything works, video quality is average, probably for the registrar is better and not necessary. In the machine until I glued, I’ll probably put it in a new one. After installing the application began talking at Russian. The goods are satisfied.
Everything is fine
Very good product, easy to install, good recording quality both day and night. Easy to connect to the cell phone to download the files. You can find the manual in English, the instructive indicates how to enter. Remember to tighten screw so that it does not move vertically. You can receive instructions to take photo and start recording (in English).
Delivery by courier. Pretty fast. Quality satisfied. I hope it will last a long time 🙂
Delivery to Krasnodar Region 9 days! The device is working, the quality of shooting is excellent.
In general, everything is fine. With the delivery of a little bit. Ordered 11.11 brought 22.11 though should have been 18.11 The box of one set was a little crumpled, but not critical. I tried to shoot at home-in normal lighting, the quality is good, in night lighting it did not work out. You can view media files by connecting via Wi-Fi via a special application. How to install-I’ll add a review
With delivery from Russia came in a week. Regic’s cool. A scribe like that. Your Dime is Timothy.
Fast shipping, Recommend.
God, what a madness you need to register to enter your mail, your password does not have time to enter everything again, as everything is worn out…
The parcel received quickly. Happy as luck. New toy in the car!!! I’ll mount it later. At home included, the female voice said something in Chinese… All health!!!
Everything works, from the phone connected immediately, transferred to Russian. The flash drive just did not fit, I had to order another one, without it it does not allow you to complete the configuration. Waiting. I will add a review
Arrived quickly, delivery by Courier
Excellent Beautiful Quickly . Thank you ever so much and good luck to you !