Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hubshock.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличный продавец! Хороший сервис магазина. Осталась очень довольна. Магазин рекомендую.
Very fast delivery. Coming from Latvia. The box was accepted, it’s good that from the side where the power supply and the connection cord lay, not from the console side. Connected, with Wi-Fi hooked well, out of the box keyboard only English, you need to install Russian. The content pulls normally, sometimes it is weak to slow down, perhaps the problem of the provider. The prefix is warm, not very warm, although it’s hot now. Let’s see how much will work. Overall good.
It came quickly, checked it works. Native firmware raw! We’ll do it again.
Good inexpensive prefix! From the box when binding your Google account, you can install a large enough number of applications. Slightly rushes places, but when watching video content works smoothly. Happy with the purchase!
Great, everything perfect and super fast
Came quickly, delivered the courier, vifai connected, with yutuba sometimes throw out, while I use all its capabilities, the remote with a voice set works,
I get a little mistreated but it’s but it works fine.
good!
Everything works fine, I recommend
All OK!! Fast delivery and good quality !!
good!
Purchased 4 GB of RAM 64 GB drive. The player is excellent. Even at 19 duyums, the screen is significantly visible 4 K video. Delivery fast to Ukraine. Recommend!
Delivery is very fast. Thank you store. The prefix connected, with the summer everything earned, a little heated. While the flight is normal.
Perfecto
new and stable, hope i can enjoy it
Получил посылку через 2 недели. Всё цело все в комплекте. Заказывал для удаленного просмотра видеонаблюдения на большом экране. Увы, пролетел. Установил 2 приложения, один вообще не запускается, а второй – невозможно смотреть архив. Ни пультом, ни клавиатурой не управляется. А так аппарат хорош для просмотра ютуба, фильмов, возможно игр, и.т.д. Т.е.превращает простой ТВ в смарт, что тоже очень классно..Вот для этого я и продавца и аппарат рекомендую. Продавец сразу отвечает на сообщения и быстро отправляет товар. Но вот так как я, губу раскатать не стоит.
Top Unit arrived will test today thank you satisfied fast delivery